Maui Brewing Company - Waikiki

Job 165471 - Greeter
Honolulu, HI

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Job Details

Location: Honolulu, HI
Employment Type: Part-Time
Salary: Competitive

Job Description

Possible part-time and full-time opportunities.   

 

INTRODUCTION

Come join our ‘ohana! Maui Brewing Company (MBC) is launching a restaurant division, with our newest location at Waikiki, on the island of Oahu, Hawaii. We're looking for the right restaurant professional with experience working in high volume restaurants to join our Waikiki restaurant as a Greeter.

MBC Restaurants are a direct extension of the values and practices we employ in brewing our handcrafted ales and lagers. We are passionate about the craft beer way of life, using local ingredients and sustainability. We're building a solid team that will share these passions and execute them operationally.

Please note that all interested parties must apply through this job posting. Do not contact MBC management directly. Applicants who apply without going through this post will not be considered.

 

JOB DESCRIPTION

Provide the highest level of quality and service to our guests by being responsible for all preparation, interaction and steps of service needed to exceed guest expectations in the restaurant and bar.

MBC Restaurant employees are required to apply our values in every aspect of their position: Caring for yourself, your team, our guests, and our restaurant.

 

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

•      Assist guests in making reservations as they call or arrive at the restaurant utilizing the reservation book or Open Table reservation system.

•      Have the ability to enthusiastically and sincerely welcome and exit acknowledgement all of our guests.

•      Interact with guests with proper eye contact and tone of voice when engaged in conversation.

•      Treat all guests with hospitality and professionalism.

•      Assist Servers in making table assignments for guests based on reservation size, time, and restaurant availability according to restaurant systems (reservation book or Open Table).

•      Follow company protocol and inform manager on duty for all noted guest allergies.

•      Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.

•      Seat guests correctly at assigned table and provide them with necessary supplies such as menus, silverware, high chairs, etc.

•      Answer incoming telephone calls within 3 rings in a friendly and professional manner.

•      Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting co-workers.

•      Effectively organize and utilize restaurant reservation wait sheet.

•      Operate Open Table system to accurately fill the restaurant and page for guests.

•      Learn each Server’s name and corresponding section each shift and effectively rotate seating based on table availability.

•      Ability to utilize restaurant systems to predict and accurately quote wait times to guests.

•      Perform restroom checks to ensure they are clean and adequately stocked.

•      Collect and clean each menu as well as clean and restock the Greeter work stations.

•      Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance.

•      Work in a safe manner and report any safety concerns; personal, employee or guest injury.

•      Follow food safety program guidelines of handwashing, bare hands, hygiene and health.

•      This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

CLASSIFICATION 

Non-exempt

 

WORK ENVIRONMENT

Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and high-pressure. 

Requirements

POSITION QUALIFICATIONS

•      Generally - Ability to perform the Greeter job duties listed above in a professional and competent manner.

•      Guest Oriented - Ability to take care of the customers’ needs while following MBC procedures.

•      Working Under Pressure - Ability to complete assigned tasks under stressful situations and fast paced environment.

•      Safety - Ability to identify and correct conditions that affect employee safety as well safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.

•      Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

•      Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. 

•      Response to direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.

•      Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.

•      Friendly - Ability to exhibit a cheerful demeanor toward others.  

•      Neat and well-groomed.

•      A one-time TB clearance must be obtained prior to starting work.

Experience: No prior restaurant experience required; however, it is preferred.  

Computer Skills: None required; however, experience with Point of Sale System and Open Table are a plus.

Other: Must take and pass all training tests 90% or higher.

Must be at least 16 years of age.

 

PHYSICAL REQUIREMENTS

(Occasionally - up to 33% of the time; Frequently - from 34% - 66% of the time; Constantly- more than 66% of the time)

 

Stand: Constantly

Squat or Kneel: Occasionally

Walk: Constantly

Bend: Frequently

Use hands / fingers: Frequently

Lift/carry 11-20lbs: Constantly

Reach Outward: Frequently

Lift carry 21-50lbs: Occasionally

Reach above shoulder: Occasionally

Push/pull 10-25lbs: Frequently

Climb (stairs): Frequently

Push/pull 26-40lbs: Occasionally

 

Sense of Sound (Hear verbal requests by guests, coworkers, and managers) 

Vision (Near, Distance, Color, Peripheral, Depth Perception)

Ability to wear Personal Protective Equipment (PPE) (Non-Slip shoes, back belt if lifting over 20lbs)

 

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