Maui Brewing Company - Waikiki

Job 165472 - Server
Honolulu, HI

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Job Details

Location: Honolulu, HI
Employment Type: Part-Time
Salary: Competitive

Job Description

Possible part-time and full-time opportunities.   

 

INTRODUCTION

Come join our ‘ohana! Maui Brewing Company (MBC) is looking for the right restaurant professional with experience working in high volume restaurants to join our Waikiki restaurant as a Server.

MBC Restaurants are a direct extension of the values and practices we employ in brewing our handcrafted ales and lagers. We are passionate about the craft beer way of life, using local ingredients and sustainability. We're building a solid team that will share these passions and execute them operationally.

Please note that all interested parties must apply through this job posting. Do not contact MBC management directly. Applicants who apply without going through this post will not be considered.

 

JOB DESCRIPTION

Provide the highest level of quality and service to our guests by being responsible for all preparation, interaction and steps of service needed to exceed guest expectations in the restaurant and bar.

MBC Restaurant employees are required to apply our values in every aspect of their position: Caring for yourself, your team, our guests, and our restaurant.

 

POSITION SUMMARY

Provide the highest level of service to our guests by serving food and beverages efficiently.

 

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

•      Assist in preparing restaurant for service.

•      Greet all guests and co-workers in a warm, personal, friendly manner.

•      Review menus with guests and answer questions about menu items, offering descriptions and making recommendations. Inform guests of daily specials including pricing if not listed on the menu. Explain how various menu items are prepared, describing ingredients and cooking methods.

•      Follow company protocol and inform manager on duty for all noted guest allergies.

•      Take guests' food and beverage orders and enter orders into computers for transmittal to kitchen staff.

•      Check guests' identification to ensure they meet minimum age requirements for consumption of alcohol.

•      Serve food and beverages to guests, taking extra care to perform any additional table-side preparation or service as required.

•      Describe and recommend beers to guests

•      Describe and recommend wines to guests; bring selection to table with appropriate glasses and pour.

•      Check with guests to ensure that they are enjoying their meals and take action to correct any problems.

•      Remove dishes and glasses from tables, and take them to kitchen for cleaning. Prepare table for next guest.

•      Prepare certain hot and cold non-alcoholic beverages for guests. 

•      Prepare and present guest checks, ensuring any special requests are followed (such as split checks), and collect corresponding payments.

•      Assist the entire service team throughout meal period to ensure all guest expectations are exceeded.

•      Stock service areas with supplies such as coffee, food, tableware, and linens.

•      Fill salt, pepper, sugar, cream, condiment, and napkin containers.

•      Must be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance. Regular attendance is an essential function of this job.

•      Work in a safe manner and report any safety concerns; personal, employee or guest injury.

•      Follow food safety program guidelines of handwashing, bare hands, hygiene and health.

•      This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

CLASSIFICATION 

Non-exempt

 

WORK ENVIRONMENT

Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and high-pressure. 

 

 

Requirements

POSITION QUALIFICATIONS

•       Generally - Ability to perform the Server job duties listed above in a professional and competent manner.

•       Guest Oriented - Ability to take care of guests needs while following MBC procedures.

•       Working Under Pressure - Ability to complete assigned tasks under stressful situations.

•       Safety - Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Must follow all safety policies and procedures.

•       Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

•       Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively listen and understand the comments and questions of others.

•       Response to direction - Receive and follow direction from supervisor; follow direction of computer generated tickets.

•       Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.

•       Friendly - Ability to exhibit a cheerful demeanor toward others.  

•       Neat and well-groomed.

•       A one-time TB clearance must be obtained prior to starting work.

Experience: Minimum six months to one year related experience.  

Computer Skills: Experience with Point of Sale System.

Other: Job offer contingent upon successful completion of background screening.

Must take and pass all training tests 90%.

Must be at least 18 years of age.

 

PHYSICAL REQUIREMENTS

(Occasionally - up to 33% of the time; Frequently - from 34% - 66% of the time; Constantly- more than 66% of the time)

 

Stand: Constantly

Squat or Kneel: Occasionally

Walk: Constantly

Bend: Frequently

Use hands / fingers: Constantly

Lift/carry 11-20lbs: Constantly

Reach Outward: Constantly

Lift carry 21-40lbs: Occasionally

Reach above shoulder: Occasionally

Push/pull 10-25lbs: Frequently

Climb (stairs) : Frequently

Push/pull 26-40lbs: Occasionally

 

Sense of Sound (Hear verbal requests by guests, coworkers, and managers)

Sense of Smell, taste, touch  

Vision (Near, Distance, Color, Peripheral, Depth Perception)

Ability to wear Personal Protective Equipment (PPE) (Non-Slip shoes, back belt if lifting over 20lbs, safety glove when using knife)

 

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